CAHPS (Consumer Assessment of Healthcare Providers and Systems) is the patient experience survey. Scores affect star rating and referral perception.
What drives scores
Communication (did the clinician explain things, listen?), care coordination (did the team work together?), and timeliness (did visits happen when scheduled?). Patients remember how they were treated and whether they felt heard.
What you can change
Train staff on communication: teach-back, clear instructions, and responding to concerns. Reduce missed or late visits. Follow up when a patient has a problem. CAHPS scores are public and affect star rating,referral sources notice. See HHVBP and star ratings for how patient experience ties to payment and referrals. We have a CAHPS improvement checklist you can download: what’s measured and concrete actions that tend to raise scores. Use the button below to get it.